Our delivery terms and agreements
Last updated: 8 October 2026
In these terms and conditions, the following definitions apply:
These terms and conditions apply to every offer and every agreement between Team Transport and the client, unless the parties have expressly agreed otherwise in writing. Any deviations from these terms and conditions are only valid if they have been expressly agreed in writing.
All quotes from Team Transport are without obligation, unless expressly stated otherwise. The prices stated in a quote or agreement are exclusive of VAT and other government levies, unless indicated otherwise.
If you book a trip online with the price tool on the website, the price shown before payment is the fixed price for the trip as you entered it: addresses, time, vehicle, shipment and additional services. The agreement is concluded as soon as we have received your payment; you will receive a confirmation by email. If the trip differs from what you entered, for example due to other addresses, extra stops, more or heavier goods or a longer waiting time, the price may be adjusted. We will agree this with you in advance.
Price examples on the information pages of the website are indicative and do not constitute a binding offer.
Team Transport brokers and registers transport requests. The actual execution of the transport may take place through a delivery partner from the Team Transport network. Team Transport will coordinate the agreement to the best of its insight and ability and is entitled to have certain work performed by third parties. The execution time is indicative and does not count as a strict deadline, unless expressly agreed otherwise.
The general terms and liability arrangements of the executing carrier may apply to the actual transport, including the General Transport Conditions (AVC) for domestic road transport and the CMR convention for cross-border road transport.
The client ensures that all data required to carry out the assignment is provided in good time. This includes, among other things: correct pickup and delivery addresses, contact details, a description of the shipment and any special instructions.
The client is responsible for correctly and completely specifying the nature, contents, dimensions and weight of the shipment. If the shipment differs from what was stated, Team Transport may refuse the assignment or charge a surcharge.
It is prohibited to have dangerous substances, illegal goods, or goods that do not comply with applicable laws and regulations transported through Team Transport, unless prior written permission has been granted and the goods meet all statutory requirements.
Liability for damage to the shipment during the actual transport rests with the executing carrier and is governed by the statutory regulations and conditions applicable to that execution, such as the General Transport Conditions (AVC) or the CMR convention.
Team Transport is liable towards the client solely for damage that is the direct result of an attributable failure in its brokering or registration activities. Any liability of Team Transport is limited to the amount paid out under its liability insurance in the relevant case, increased by the applicable excess.
Team Transport is not liable for:
For the actual transport, the carrier's liability of the executing carrier applies, in accordance with the applicable statutory regulations (the General Transport Conditions (AVC) for domestic road transport and the CMR convention for cross-border road transport). For higher-value shipments, additional cover is available on request; the client should notify us of the value of the shipment in advance so that this can be arranged properly. Any additional costs of extra cover are for the account of the client.
Team Transport is not obliged to fulfil any obligation towards the client if it is prevented from doing so as a result of force majeure. Force majeure is understood to mean: extreme weather conditions, traffic congestion, road closures, strikes, government measures, technical failures of vehicles and other circumstances beyond the control of Team Transport.
An online booking is paid in advance, when booking, using one of the payment methods shown at checkout. If you choose PayPal, the payment costs are added; you see the amount before paying.
For other assignments: payment must be made within 14 days of the invoice date, unless agreed otherwise. In the event of late payment, the client is in default by operation of law and Team Transport is entitled to charge the statutory commercial interest. All collection costs are for the account of the client.
For private assignments, Team Transport may require payment in advance.
The client may cancel a transport assignment free of charge up to 2 hours before the agreed pickup time. In the event of cancellation after this time, Team Transport is entitled to charge 50% of the agreed price. In the event of cancellation after the executing carrier has already departed, 100% of the price is due.
Complaints about the work carried out or damage to the shipment must be reported in writing no later than 24 hours after delivery to info@teamtransport.nl. After this period, the right to compensation lapses, unless the damage could not reasonably have been discovered earlier. If you are a consumer, report a complaint within a reasonable time after discovering the defect or damage; a report within two months of discovery is always in time.
If you are a consumer and placed the order at a distance (online or by telephone), you may withdraw from the agreement within 14 days of concluding it, without giving any reason.
If you expressly request that the transport begins within those 14 days and then withdraw, you pay an amount proportionate to the part of the order already performed at that time (article 6:230s(4) of the Dutch Civil Code). The right of withdrawal lapses once the transport has been fully performed, provided that performance began with your express prior consent and you acknowledged losing the right of withdrawal once the agreement has been fully performed (article 6:230p(d) of the Dutch Civil Code).
You withdraw by informing us of your decision by an unequivocal statement, for example by e-mail to info@teamtransport.nl. You may use the model form below, but you are not obliged to. The right of withdrawal does not apply to business clients.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: Team Transport NL (trading name of Zipload B.V.), Jan van Krimpenweg 73, 2031 CH Haarlem, the Netherlands, info@teamtransport.nl
I/We* hereby give notice that I/we* withdraw from my/our* contract for the provision of the following service: …
Ordered on: …
Name of consumer(s): …
Address of consumer(s): …
Signature of consumer(s) (only if this form is notified on paper): …
Date: …
* Delete as appropriate.
Dutch law applies to all agreements between Team Transport and the client. Disputes are submitted to the competent court in the Noord-Holland district.